Google just released in preview, Wave, to 100,000 users. What is Wave? Wave is a new collaboration tool. It allows for live sharing via voice, text, photos, videos and maps. Features include real-time editing as the discussion evolves. Google itself does not know where this new technology is going and how it will evolve. What we do know is that it is open source so that many apps can be built on the platform.
Here is a customer service and support piece from salesforce.com:
In the salesforce.com example the integration allows for automated help via a robot then live support from a customer service rep (CSR). Client specific profile information is shared in real-time.
Beyond customer service, one can easily imagine, Google Wave connecting with Twitter, Facebook, LinkedIn, and Skype users with a single logon. This has tremendous implications for cross platform collaboration and uninterrupted productivity. Share without leaving your space.