Intel, Microsoft and Google experienced virtual monopolies in each of their respective spaces. The dynamics of retaining customers for life is changing. These companies must change to remain relevant to retain their customers and market share.
There is a major shift to mobile devices which provides unprecedented opportunities. The migration from desktop to mobile is swift with almost half of Americans owning smartphones. Salesforce.com is one company that is uniquely well positioned to benefit from mobile that enables businesses to grow their customers for life.